Terms of Service

Terms of Service

Last updated: April 4, 2026

Please read these Terms of Service carefully before using this website. By accessing or using the site, you agree to be bound by these terms. If you do not agree to all the terms and conditions, you should not access or use the site.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including payment information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the site or access to the site without our express written permission.

Products and Pricing

All prices are displayed in the currency indicated on the site and are subject to change without notice. We reserve the right to modify or discontinue any product at any time without liability. We are not obligated to honor pricing errors. If a product you have ordered is listed at an incorrect price, we will notify you and give you the option to proceed at the correct price or cancel the order for a full refund.

Orders and Payment

By placing an order, you represent that the information you provide is accurate and that you are authorised to use the payment method submitted. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be placed by dealers, resellers, or distributors, or orders where fraud or unauthorised payment activity is suspected. If your order is cancelled after payment has been processed, a full refund will be issued.

Shipping and Delivery

Estimated delivery times are provided as a guide only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, weather events, or other circumstances beyond our reasonable control. Risk of loss and title for items pass to you upon delivery to the carrier. Please refer to our Shipping Policy page for full details on processing times, methods, and delivery estimates.

Third-Party Fulfillment

Certain products are fulfilled and shipped by third-party suppliers on our behalf. While we work closely with our fulfillment partners to maintain quality and reliability, we are not responsible for manufacturing defects or damage caused during transit. If you receive a damaged or defective item, please contact us and we will work to resolve the issue promptly.

Returns and Refunds

All returns and refunds are handled in accordance with our Refund & Returns Policy. Please review that page for information on eligibility, timeframes, and the process for requesting a return or refund.

Intellectual Property

All content on this site — including text, graphics, logos, images, product photography, and site design — is our property or the property of our licensors and is protected by applicable copyright, trademark, and intellectual property laws. You may not use, reproduce, or distribute any content from this site without our prior written consent.

User Conduct

You agree not to use the site for any unlawful purpose or in any way that could damage, disable, or impair the site. You agree not to attempt to gain unauthorised access to any part of the site, other accounts, computer systems, or networks connected to the site. You agree not to use the site to transmit any harmful, threatening, abusive, or otherwise objectionable material. Any violation of these terms may result in the termination of your access to the site.

Third-Party Links

The site may contain links to third-party websites or services that are not owned or controlled by us. We have no control over the content, policies, or practices of any third-party sites and assume no responsibility for them. Your use of third-party websites is at your own risk and subject to the terms and conditions of those sites.

Disclaimer of Warranties

The site and all products and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. We do not warrant that the site will be uninterrupted, secure, or error-free, that defects will be corrected, or that the results obtained from using the site will be accurate or reliable.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the site, your purchase of any products, or these Terms of Service. Our total liability for any claim arising from your use of the site or purchase of products shall not exceed the amount you paid for the specific product giving rise to the claim.

Indemnification

You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of your use of the site, your violation of these Terms of Service, or your violation of any rights of a third party.

Governing Law

These Terms of Service and any disputes arising from them shall be governed by and construed in accordance with the laws of New Zealand, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts located in New Zealand.

Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the site. Your continued use of the site following the posting of changes constitutes your acceptance of those changes.